I would much prefer it if Stellar Wipe would come boxed with a CD/DVD start up disk included. This stellar Wipe indirectly has a boot disk, although you have to make it yourself using the Stellar Wipe software. You need a CD/DVD with a minimum system on it to do it, to start up your Mac with the DVD instead of your normal HD start up disk. First of all, I'd like to respond to a lot of users in general who say that "why do you need a product like this, when you have free Disk Utility included with Mac OS X?" The reason is simple Disk utility won't wipe a start up disk! You can't wipe a start up disk with any product that doesn't come with a boot disk with a minimal system on it. I purchased Stellar Wipe a couple of weeks ago. He informed me that there was no such department. I asked to make a complaint as I found this unacceptable that a American company would have such practices. I was then transferred to a supervisor who was just as useless as the previous 2 wasting my time and costing me as I was calling from overseas. He informed me that was the only solution. I asked if the software becomes incompatible every few months and customers were required to spend more money.
He asked me to purchase a upgraded version if I wanted it to work and should of asked the question at the time of purchase. I then asked him why was it being advertised on their site if it was not compatible.
After ages he informs me that as I am running the latest Mac OS Catalina the software is not compatible and won’t work. The tech asked to use team viewer and could not resolve as he said I installed the latest version of team viewer and he needed me to install a older version. Contacted the tech support was transferred to somewhere in India. Worked fine till my Mac crashed and had to reinstall the software.
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